FAQ

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FAQ
To add Credit Card Reader Services do you need any info from us? 
If we help you to buy the credit card in china , we can help you to handle all , when you get the machine , the credit card supplier who have agent in your market  who will help you to handle all open the account like this . if you will install credit card in your country  , the machine inside we use the system is MDB that is International agreement, you can ask the credit card supplier to install for you . if you have any question please contact with us .  
We want to make sure the vending machines can get in the  Europe (Conforms to European specifications) ?
This machine have get CE,UL Certiftication . that can sell out Europe and USA market , we have sell it to Europe market and USA market now .
We want more info about the guarantee and the way you can fix it if something broken?
Hommy automatic vending machine have 18 months guarantee , when the ice cream vending machine have any question we also can check it in the background that will give us some infornation , we from this message , we know what is question , we will send the part for you to change it .
Is there not internet how can I get sales info from the vending machine?
If there is no network, you can only check the daily sales volume in the background of the vending machine.
Hommy ice cream vending machine have remind system to refill ?
Yes , when vending ice cream machine material less that will send message for the worker to refill ,  if the material pass we setup Level the machine will automatic   stop to work it .  the ice cream material tank , we have senser that have two level , the first is remind you refill , the second is no material stop to sell out .
We want more info about the sales system and the app. In Hommy vending machine business ?
You can see this video that have some part about the vending ice cream machine inside the system .   Please check it https://youtube.com/embed/FGJZCLwgloU?rel=0 
Are there any rules for vending machine position like how many miter from the wall...?and do the vending machine work well if the weather hot ?
Hommy vending machine has been in the market for more than 6 years. We know that there are certain restrictions in some places. We changed the exhaust port to the top, so there is no restriction. The ventilation on all sides of the vending machine is not very strict on the storage location.
what do you need from us to add a new language?
yes , we can help you to add your language for vending machine , just now our automatic vending ice cream machine have more language for you to choose : Chinese ,English , Poland ,  Saudi Arabia, Malaysia ,Thailand, Spain , Germany , Malaysian, Russis .
what is the Regular maintenance for ice cream vending machine ?
1. each time you add material for ice cram vending machine you need to simply to clear the machine . 2. each 14 days you need to take out throat block to clear inside clyinder . because the vending ice cream machine inside have Pasteurization function , every night that will do it automatic so you no need every to clear the machine inside . 3. 3months need to change the vending machine inside gasket , 4. 1 year clear Condenser one time , this part you can ask guy who Clean the air conditioner .
does the vending machine has speaker?
yes , our machine have it , you see the video that have this function inside .
what is the Regular maintenance for ice cream vending machine?
1. each time you add material for ice cram vending machine you need to simply to clear the machine . 2. each 14 days you need to take out throat block to clear inside clyinder . because the vending ice cream machine inside have Pasteurization function , every night that will do it automatic so you no need every to clear the machine inside 3. 3months need to change the vending machine inside gasket , 4. 1 year clear Condenser one time , this part you can ask guy who Clean the air conditioner .
How long do you produce vending ice cream machine ? How many kind vending machine do you have ?
We produce ice cream machine about 20 years , from 2013 we begin to produce the first vending ice cream , when you come to our show room you can see this first machine , we still keep it . we have 4 kind of vending : stand Hm766 ,HM931, HM736 and table top HM116A , you can see our catalogue you can see more about it .
I see your company have produce sugacan juice machine with cooling system what is different with other sugcan juice machine ?
Our sugcan juice machine inside have cooling system that can keep the juice is cool without ice and can keep juice Original taste if more fresh , also this machine inside the role is very strong take out juice rate 85% .
How long has your company been established and how many employees?
Our company is 1999 and we have worker about 80pcs .
Your vending ice cream machine can work with our country money and Language?
Yes , we can use your country money , just now we use payment system made in UK or Taiwan two supplier . our machine have different language : Chinese , English , Arabic, Spanish, Malaysian, Vietnamese, Thai, Portuguese . if your lauguage not including inside , you can help us to made it , but you need to help us to translate that will ok that is free for you to add other language.
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